Skip to main content

Volumes & Reservations Issues

Persistent Volumes​

Volume prevents instance from starting​

If adding a volume to an instance causes it to fail immediately:

  1. Retry with an existing volume — Newly created volumes may occasionally fail on first attach. Try the deployment again with the same volume.
  2. Try a different provider — The host may be misconfigured. Select a different provider or datacenter.
  3. Contact support if the issue persists.

Cannot attach a volume to a running instance​

Volumes can only be attached at instance creation time. To add a volume:

  1. Save any data you need from the current instance.
  2. Stop the current instance.
  3. Create a new instance with the volume attached.

Your data on the volume persists between instances.

Volume charges continue after instance is terminated​

Persistent volumes are billed independently of instances. Terminating an instance does not stop volume billing.

To stop volume charges: Go to the Volumes tab in the CloudRift Console and explicitly stop or delete any volumes you no longer need.

Volume not available in my datacenter​

Persistent volumes may not be available in all datacenters. If the volume option doesn't appear when creating an instance:

  • Try a different datacenter/provider that supports volumes.
  • Contact support to check which datacenters have volume support.

Workaround: Use cloud storage (S3, Google Drive) for data persistence in datacenters without volume support.

Reservations​

Reservation timer runs even when instance is stopped​

This is expected behavior. A reservation is a time commitment — the clock runs continuously regardless of instance state. The discount applies to the entire reserved period.

If you don't need continuous uptime, on-demand (hourly) billing may be more cost-effective.

Instance disappeared after stopping a reserved instance​

Stopping an instance terminates it and all data on the instance's ephemeral storage is lost. To redeploy on the same reservation:

  1. Go to your reservations in the CloudRift Console.
  2. Use the Redeploy option (or "+New instance and reuse reservation") to launch a new instance on your existing reservation.
tip

Use persistent volumes to keep your data safe across instance restarts. Volume data is preserved even when instances are terminated.

Cannot extend a reservation​

If the reservation extension option is not appearing or returns an error:

  1. Refresh the CloudRift Console page.
  2. Try using the three-dot menu on the instance card.
  3. Contact support if the option still doesn't appear — this may be a temporary UI issue.